The biggest factor in a company's decision to go with Linux is overcoming thesupport issues. Adopting Linux successfully means taking on a differentapproach to support. Since Linux is open source, there are different methodsto get the support that companies need. This includes deeper skills on how toinvestigate problems, how to get help from the open source community (i.e.how to ask for help on usenet) and how to resolve problems in-house withoutthe extra cost of a consultant.
This book should be an essential part of every company's Linux adoption plan to keep the total cost of ownership (TCO)down and improve the ROI of their Linux strategy. It is also a book that advanced Linux professionals running their own Linux systems will be able touse to troubleshoot. This book gives the staff the basics they need to diagnose most problems that they will face and will go into the nitty-gritty on the toughest problems. It also points users to the appropriate resources so that they may get help quickly.
Title Self-Service Linux: Mastering the Art of Problem Determination
Author(s) Mark Wilding, Dan Behman
Publisher: Prentice Hall; 1 edition (September 29, 2005)
Paperback 456 pages
Language: English
ASIN: 013147751X
ISBN-13: 978-0131477513
eBook: http://ptgmedia.pearsoncmg.com/images/013147751X/downloads/013147751X_book.pdf
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